- How do I navigate in Self-Service?
Click here to view a pdf document with navigation information.
- How do I give another person proxy access to Self-Service?
Click here for instructions on how to give another person proxy access to your financial aid information.
- Why can’t I see my Financial Aid Award Letter?
Check your missing documents to make sure all of your documents are submitted. If they are, check your “My Awards” to make sure that you’ve accepted/declined all of your awards. If you have done both, contact our office at finaid@southwestern.edu, 512-863-1259, or visit our office.
- What does it mean when the system indicates there are missing documents?
If the system is indicating that you have missing documents, you can visit the “My Documents” link under “Financial Aid Counseling” for information on those documents. You will only be able to see your Financial Aid Award Letter after all documents are submitted.
- How do I accept/decline my loans?
From the Self-Service Financial Aid home screen, click on “Financial Aid” in the top left corner of the screen. Click on “My Awards.” Scroll down and click each award to accept, decline, or change the amount. All changes to the award will be reviewed by our office. You will be notified of the result via email.
- What happens after a new loan request or loan change is submitted?
You will receive an email from the Financial Aid Office once the request is processed. Email loans@southwestern.edu with any questions.
- How do I submit information about an outside scholarship that I received?
From the Self-Service Financial Aid home screen, click on “Financial Aid” in the top left corner of the screen. Then click on “Report/View Outside Awards.” The submission will be reviewed by our office. You will be notified of the results of the review via your SU email.
- What happens after I submit an outside scholarship request?
You will receive a new aid award letter notification if the award was added. If there is an issue with your request, we will send an email to your SU email address.
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