Health Insurance Frequently Asked Questions

  • I have my own health insurance policy. How do I waive the Student Health Insurance?
    • You must waive the student health insurance policy by going to www.eiiastudent.org/southwestern and entering your personal health insurance information.
    • The waiver period will begin May 1, 2017 and end July 20, 2017.
    • Providing a copy of your health insurance card to the Health Center or Athletics does NOT waive the student health insurance policy!

 

  • I have provided a copy of our health insurance card to the Health Center and/ or Athletics. Does this complete my waiver?
    • No. You MUST visit the waiver website listed above to waive the student health insurance policy between May 1, 2017 and July 20, 2017. 

 

  • What are the details of the Student Health Insurance Policy?
    • Insurance carrier: UnitedHealthcare Choice Plus PPO Network
    • Premium: $1,678 per year (August 10, 2017-August 9, 2018)
    • Deductible: $200 for “in-network” providers ($600 for “out-of-network”)
    • Coinsurance: 80/20 for “in-network” providers (60/40 for “out-of network”)
    • Co-payment: $25 physician visit ($150 emergency room/ urgent care visit)
    • Prescription co-pay: $20 generic, $45 formulary, $60 non-formulary
    • For more detailed information, visit http://www.eiiastudent.org/southwestern/ click “Students” and “Print Plan Summary”

 

  • I have an out-of-state plan. Will this be accepted for the student health insurance waiver?
    • Out-of-state plans that will provide coverage at the location of the university will be accepted.
    • State Medicaid plans and other plans that do not provide coverage outside of their network/ state will not be accepted for the student health insurance waiver.

 

  • Will I get a confirmation that my waiver request was submitted properly?
    • You should receive an email confirmation stating that you submitted a waiver request. If you did not receive an email confirmation, please contact the EIIA student health insurance team at 1-888-255-4029.

 

  • Will December graduates be able to choose Fall semester coverage only?
    • Yes December graduates do have this option; however, December graduates MUST REQUEST Fall only coverage by contacting BOTH the Business Office at studentaccounts@southwestern.edu and EIIA at 1-888-255-4029 in order for this change to occur.  The Fall only plan for December graduates will have an effective date of August 10, 2017 to January 9, 2018 (prorated). (Note: You will not be able to re-enroll if this option is chosen)

 

  • Will transfer students, readmits and students returning from study abroad programs be able to purchase the student health insurance policy for the Spring and Summer only?
    • Yes. Spring/ Summer coverage will have effective date of January 10, 2018 to August 9, 2018 (prorated). 

 

  • I am a student athlete. Will the student health insurance plan cover me if I am injured in an intercollegiate athletic sponsored event?
    • No. The university has a separate Athletic Accident Insurance policy that will be used should an accident occur during an SU intercollegiate athletic event. Please contact the SU Athletic Department for more information.

 

  • Can I use financial aid to help cover the expense of the student health insurance plan?
    • Yes. Financial aid may be used to help cover the expense of the student health insurance plan, but cannot be used to cover other health insurance plans.
    • You can reach the financial aid office at 512-863-1259

 

  • Can I use this health insurance plan for treatment outside of the campus health center?
    • Yes. This plan is through UnitedHealthcare and you may elect to see any doctor that accepts the insurance plan.
    • To find a provider, visit www.uhcsr.com

 

  • Will the student health insurance plan cover me if I am studying abroad for a semester?
    • Yes. UnitedHealthcare Global: Global Emergency Services is provided under the plan.

 

  • Will the student health insurance plan cover international students?
    • International students will be provided with a separate health insurance plan

 

  • Will part-time students have the option to purchase the student health insurance plan?
    • No, part-time students are not required to have health insurance and the student health insurance policy is only available to full-time students.

 

  • Will my spouse and/or dependent(s) be able to get coverage under the student health insurance plan?
    • No. Coverage will only be available for full-time students of Southwestern University.

 

  • If I withdraw from school, will I get a refund on the student health insurance policy?
    • Students may request a refund if they are withdrawing from school within the first 31 days of the coverage start date (August 10, 2017) as long as no claims have been filed. Once a student has been covered for 31 days, the carrier will not refund the premium.

 

  • Will I still keep my student health insurance policy if I withdraw and am no longer a student?
    • Yes, your policy will remain in effect.

 

  • I didn’t purchase the student health insurance at the beginning of the year because I was covered under a different plan. I have lost coverage under that plan. Can I still purchase the student health insurance plan?
    • Yes. This is considered a “qualifying event” and you have 31 days from your loss of coverage date to purchase the student health insurance policy. Please contact EIIA at 1-888-255-4029 for help.

 

  • How do I print my health insurance ID card?
    • Students will be notified via email that their ID cards are available. EIIA will send a link to set up an account and print ID cards.
    • If you need medical care prior to receiving this email from EIIA, please contact the SU Health Center at 512-863-1252.

 

  • I still have questions! Who can I call to speak with someone?
    • Please contact EIIA at 1-888-255-4029.