In compliance with the United States Department of Education’s (DOE) Program Integrity Regulations, Southwestern University students should be aware of the following information regarding student complaints.
Southwestern University offers students the right to have complaints and disputes resolved through the procedures described in the catalog under “Academic Rights for Students,” through the student conduct process, and through alternative resolution methods. Students may also report anonymously through the Campus Conduct Hotline by calling 866-943-5787.
Issues and complaints that cannot be addressed through the above procedures, or directly between the involved parties, should be addressed to the Dean of Students through the Student Complaint Form. Students may file a formal complaint describing the issue and the remedy sought. To file a formal complaint, students should complete the form below and submit it electronically. Students will receive an acknowledgement of their complaint within one business day.
While most student complaints can and should be resolved internally, and are required to be addressed internally first, if the complaint is not satisfactorily resolved on campus, students may then file a complaint with the appropriate regulatory agency in Texas and/or with Southwestern’s accrediting agency. The appropriate regulatory agency in Texas to file a complaint is with the Texas Higher Education Coordinating Board (http://www.thecb.state.tx.us/). The accrediting agency for Southwestern is the Southern Association of Colleges and Schools, Commission on Colleges (http://www.sacscoc.org/).