Information Technology

InfoDesk

The InfoDesk is your one-stop service point in Smith Library Center.

Get Help Now
At the InfoDesk, You Can:
  • ask tech questions, get help with printing, software, etc.
  • ask for research assistance from a librarian
  • check out books, dry erase kits, equipment, and Reserve items
  • pick up your Get It! (Interlibrary Loan) items
  • Contacting the InfoDesk

    Creating a Ticket
    Use KACE to generate a help ticket. When creating a ticket, please be as detailed as possible so that your problem can be addressed as quickly as possible.

    Calling the Support Line
    Call x7333 OR (512) 819-7333 24/7 to report issues. Support staff can also generate tickets while on the phone.

    Emailing a Request
    Email infodesk@southwestern.edu . As with a help ticket, providing as much detail as you can will help InfoDesk staff respond quickly and efficiently.

    Visiting in Person
    Faculty, students and staff may visit the InfoDesk in the SLC in person during office hours. However, priority is given to InfoDesk phone calls, e-mail and scheduled appointments.

  • InfoDesk Hours

    Typical hours of operation during normal semester times:

    Sunday

    1:00 PM to Midnight

    Monday - Thursday

    8:00 AM to Midnight

    Friday

    8:00 AM to 6:00 PM

    Saturday

    1:00 PM to 6:00 PM

    Refer to the main library hours for holidays and other times the library will be closed.

     

    If no one is at the InfoDesk, please send an email to infodesk@southwestern.edu  and a ticket will be generated.