Please contact EIIA at 1-888-255-4029.
Health Insurance FAQs
Frequently Asked Questions about health insurance requirements and the student health insurance policy at Southwestern University.
- I have my own health insurance policy. How do I waive the Student Health Insurance?
You must waive the student health insurance policy by going to https://www.eiia.org/institution/southwestern-university/ and entering your personal health insurance information.
The waiver deadline is July 13, 2023
Providing a copy of your health insurance card to the Health Center or Athletics does NOT waive the student health insurance policy!
- I have provided a copy of our health insurance card to the Health Center and/ or Athletics. Does this complete my waiver?
No. You MUST visit the waiver website listed above to waive the student health insurance policy between May 1, 2023 and end July 13, 2023.
- What are the details of the Student Health Insurance Policy?
Insurance carrier: UnitedHealthcare Choice Plus PPO Network
Premium: $2397 per year (August 10, 2022 - August 9, 2023)
Deductible: $200 for “in-network” providers ($600 for “out-of-network”)
Coinsurance: 80/20 for “in-network” providers (60/40 for “out-of network”)
Co-payment: $25 physician visit ($150 emergency room/ urgent care visit)
Prescription co-pay: $25 generic, $60 formulary, $75 non-formulary
Information for the 2023-2024 policy will be posted in May 2023.
For more detailed information, visit http://www.eiia.org/institution/southwestern-university
- Will December graduates be able to choose Fall semester coverage only?
Yes. December graduates do have this option; however, December graduates MUST REQUEST Fall only coverage by contacting BOTH the Business Office at firstname.lastname@example.org EIIA at 1-888-255-4029 in order for this change to occur. The Fall only plan for December graduates will have an effective date of August 10, 2023 - January 9, 2024 (prorated). (Note: You will not be able to re-enroll if this option is chosen)
- If I withdraw from school, will I get a refund on the student health insurance policy?
Students may request a refund if they are withdrawing from school within the first 31 days of the coverage start date (August 10, 2023) as long as no claims have been filed. Once a student has been covered for 31 days, the carrier will not refund the premium.
- Will transfer students, readmits and students returning from study abroad programs be able to purchase the student health insurance policy for the Spring and Summer only?
Yes. Spring/ Summer coverage will have effective date of January 10, 2023 - August 9, 2023 (prorated).
- I am a student athlete. Will the student health insurance plan cover me if I am injured in an intercollegiate athletic sponsored event?
No. It is a requirement for student-athletes who choose the primary policy through the university to purchase one of the additional athletic riders available through United Healthcare as the policy does not cover intercollegiate athletics.
The policy that the Athletics Department purchases acts as a supplemental policy to student-athlete’s primary coverage when injured in an intercollegiate athletic event.
- Will the student health insurance plan cover international students?
Yes, international students are covered by the same plan.
- I have an out-of-state plan. Will this be accepted for the student health insurance waiver?
Out-of-state plans that will provide coverage at the location of the university will be accepted.
State Medicaid plans and other plans that do not provide coverage outside of their network/ state will not be accepted for the student health insurance waiver.
- Will I get a confirmation that my waiver request was submitted properly?
You should receive an email confirmation stating that you submitted a waiver request. If you did not receive an email confirmation, please contact the EIIA student health insurance team at 1.888.255.4029.
- Can I use financial aid to help cover the expense of the student health insurance plan?
Yes. Financial aid may be used to help cover the expense of the student health insurance plan, but cannot be used to cover other health insurance plans.
You can reach the financial aid office at 512.863.1259.
- Can I use this health insurance plan for treatment outside of the campus health center?
Yes. This plan is through UnitedHealthcare and you may elect to see any doctor that accepts the insurance plan.
To find a provider, visit www.uhcsr.com.
- Will the student health insurance plan cover me if I am studying abroad for a semester?
Yes. UnitedHealthcare Global: Global Emergency Services is provided under the plan.
- Will part-time students have the option to purchase the student health insurance plan?
No, part-time students are not required to have health insurance and the student health insurance policy is only available to full-time students.
- Will my spouse and/or dependent(s) be able to get coverage under the student health insurance plan?
No. Coverage will only be available for full-time students of Southwestern University.
- Will I still keep my student health insurance policy if I withdraw and am no longer a student?
Yes, your policy will remain in effect.
- I didn’t purchase the student health insurance at the beginning of the year because I was covered under a different plan. I have lost coverage under that plan. Can I still purchase the student health insurance plan?
Yes. This is considered a “qualifying event” and you have 31 days from your loss of coverage date to purchase the student health insurance policy. Please contact EIIA at 1-888-255-4029 for help.
- How do I print my health insurance ID card?
Students will be notified via email that their ID cards are available. EIIA will send a link to set up an account and print ID cards.
If you need medical care prior to receiving this email from EIIA, please contact the SU Health Center at 512-863-1252.
- I still have questions! Who can I call to speak with someone?