Health Insurance Resources

Health Insurance FAQs

Frequently Asked Questions about health insurance requirements and the student health insurance policy at Southwestern University.

  • You must waive the student health insurance policy by going to and entering your personal health insurance information.

    The waiver deadline is July 13, 2023

    Providing a copy of your health insurance card to the Health Center or Athletics does NOT waive the student health insurance policy!

  • No. You MUST visit the waiver website listed above to waive the student health insurance policy between May 1, 2023 and end July 13, 2023. 

  • 2022-2023

    Insurance carrier: UnitedHealthcare Choice Plus PPO Network

    Premium: $2397 per year (August 10, 2022 - August 9, 2023)

    Deductible: $200 for “in-network” providers ($600 for “out-of-network”)

    Coinsurance: 80/20 for “in-network” providers (60/40 for “out-of network”)

    Co-payment: $25 physician visit ($150 emergency room/ urgent care visit)

    Prescription co-pay: $25 generic, $60 formulary, $75 non-formulary


    Information for the 2023-2024 policy will be posted in May 2023.

    For more detailed information, visit

  • Yes. December graduates do have this option; however, December graduates MUST REQUEST Fall only coverage by contacting BOTH the Business Office at studentaccounts@southwestern.eduand EIIA at 1-888-255-4029 in order for this change to occur.  The Fall only plan for December graduates will have an effective date of August 10, 2023 - January 9, 2024 (prorated). (Note: You will not be able to re-enroll if this option is chosen)

  • Students may request a refund if they are withdrawing from school within the first 31 days of the coverage start date (August 10, 2023) as long as no claims have been filed. Once a student has been covered for 31 days, the carrier will not refund the premium.

  • Yes. Spring/ Summer coverage will have effective date of January 10, 2023 - August 9, 2023 (prorated).

  • No. It is a requirement for student-athletes who choose the primary policy through the university to purchase one of the additional athletic riders available through United Healthcare as the policy does not cover intercollegiate athletics.

    The policy that the Athletics Department purchases acts as a supplemental policy to student-athlete’s primary coverage when injured in an intercollegiate athletic event.

  • Yes, international students are covered by the same plan.

  • Out-of-state plans that will provide coverage at the location of the university will be accepted.

    State Medicaid plans and other plans that do not provide coverage outside of their network/ state will not be accepted for the student health insurance waiver.

  • You should receive an email confirmation stating that you submitted a waiver request. If you did not receive an email confirmation, please contact the EIIA student health insurance team at 1.888.255.4029.

  • Yes. Financial aid may be used to help cover the expense of the student health insurance plan, but cannot be used to cover other health insurance plans.

    You can reach the financial aid office at 512.863.1259.

  • Yes. This plan is through UnitedHealthcare and you may elect to see any doctor that accepts the insurance plan.

    To find a provider, visit

  • Yes. UnitedHealthcare Global: Global Emergency Services is provided under the plan.

  • No, part-time students are not required to have health insurance and the student health insurance policy is only available to full-time students.

  • No. Coverage will only be available for full-time students of Southwestern University.

  • Yes, your policy will remain in effect.

  • Yes. This is considered a “qualifying event” and you have 31 days from your loss of coverage date to purchase the student health insurance policy. Please contact EIIA at 1-888-255-4029 for help.

  • Students will be notified via email that their ID cards are available. EIIA will send a link to set up an account and print ID cards.

    If you need medical care prior to receiving this email from EIIA, please contact the SU Health Center at 512-863-1252.

  • Please contact EIIA at 1-888-255-4029.