Center for Career and Professional Development

Interviewing

Congratulations! You’ve earned an interview — the chance to seal the deal. By this time the interviewer probably thinks you have the skills needed for the opportunity, but the interview is a chance to see if you fit in with the team and organizational culture.

Be yourself – your best self. Trying to be someone you’re not may get you the job, but you might be unhappy because the job doesn’t fit the real you. To construct your well-managed professional life, you will be demonstrating professionalism and other 21st century career-readiness skills through the interview.

Research!

Most interviews are blown by NOT doing your homework on the organization. Thoroughly review the company website and any other information you can find. Use LinkedIn.com and search under “Company.” You an also look up specific people who have worked for that organization under “People.” If you don’t know much about the organization, they won’t care much about you.

Don’t forget to review your resume and cover letter to remind yourself of the skills and experiences you’re marketing to the interviewer.

Get Prepared

WHAT TO BRING: Though you may not be asked for them, bring copies of your resume. Carry only a portfolio or a briefcase/sleek tote. Remember to turn off your phone.

ATTIRE: Clothes should reflect the type of work for which you are applying. For a professional position, wear a suit. 

BRUSH UP ON YOUR BUSINESS ETIQUETTE: Almost everyone will find themselves in a dining situation in conjunction with an interview at some point in life. Be assured that you are being evaluated, even during this seeming social occasion. Check out our resource link to the left.

ARRIVE 5-15 MINUTES EARLY: Consider doing a “dry run” before the interview day to make sure you know exactly how to get there in similar traffic conditions. If you arrive earlier than 15 minutes ahead, wait in your car — your interviewers may not be ready for you, and you don’t want to rush them.

Body Language

HANDSHAKE: Use a firm, but not bone-crushing, grip where the webbing between your thumb and index finger meets the other person’s and shake once.

EYE CONTACT: Maintain good eye contact with periodic breaks. Don’t stare directly at the interviewer at all times, but also don’t avert your eyes the entire time. When looking away, don’t look down.

POSTURE AND GESTURES: Sit up straight, leaning slightly forward to show interest. You can cross your legs but don’t cross your arms. Use some hand gestures so as not to look too stiff, but don’t flail. Don’t touch your face/hair, etc. Practice so that you can look relaxed and natural – not too stiff but not too sloppy.

The Delivery

Energy, enthusiasm and a strong, confident voice will go a long way in the interview. Don’t be timid, but don’t be brash either.  Employers want to know that you really, really want to work for their organization. Watch out for too many fillers like “um,” “like,” “you know,” etc. Again, practice helps, especially when recorded or in front of a friend. Don’t forget to smile! Your voice sounds more positive when you do.

Whenever possible give specific examples from past experience. Employers want assurance you’ll be able to do the job. The ideal worker is productive, gets results, has a success-oriented, “can do” attitude, is eager to learn, and is flexible and adaptable. Match those traits with some key answers and you are surely going to get the employer’s attention. 

Answering Tough Questions

BEHAVIORAL INTERVIEW QUESTIONS: Most interviewers use at least some behavioral or situational questions that will require you to give specific examples of your experience, such as “tell about a time in which you….” To prepare, think about examples from your own experiences (academic, work/internship, volunteer, leadership) that best demonstrate the skills you think the employer will require. The job description is a good guide, often spelling out relevant skills. Write down the name of the experience, the organization, and then some bulleted statements describing what you did, what you accomplished, some of the obstacles you faced, what skills you developed, and who you interacted with. Remember the STAR technique when answering behavioral questions: describe the Situation or Task, the Action you took and the Result.

TRANSFERABLE SKILLS: Along with work ethic, other transferable 21st century skills employers care about include oral and written communication, critical thinking/problem solving, teamwork/collaboration, digital technology, leadership, and intercultural fluency. Employers want to know whether you have the potential to learn quickly, can work without constant supervision, will show some initiative, and are a person with strong values/ethics. If you get a chance, let them know something about each of these things in the interview. Take every opportunity to sell yourself.

ASKING YOUR OWN QUESTIONS: Ask one or two questions at the end of the interview to show you’ve done your research about the organization. Make sure the questions aren’t ones you can answer simply by looking at the organization’s web site. Ask about the interviewer’s personal experience (e.g. What do you like about working for [company]?  What qualities are you looking for in a colleague?). Keep questions about salary, benefits, vacation, etc. to yourself until after you have an offer.

Follow-up

Make sure to request a business card/contact information from your interviewers before you leave the interview, then email a thank-you note within 24 hours. Be sure to reiterate your interest and relevant skills. Sending a thank-you note can make or break you in an interview! Don’t slack on this one.

Other Resources

My Interview Checklist  (PDF) - CCPD handout

Telephone/Video Interviews  (PDF) - CCPD handout

Beginner’s Guide to Job Assessment Tests by JobTestprep  - A worldwide market leader in preparation for assessment tests, which may be used as selection tools in a job search process. Learn about different types of instruments and how you can prepare for them.  

Job-Applications.com’s Interview Questions   - Great advice to answering common and tricky interview questions

JobInterviewQuestions.com - This free site offers thousands of job interview questions that are position-specific.  

Sample Behavioral Interview Questions   and Job Interview Question Database   from LiveCareer.com

Secrets to Interview Success   - From the National Association of Colleges and Employers’ Job Choices magazine

The Protocol School of Texas’ Interview Tips for College Graduates