Student Account Refunds
Pirate Bucks can also be used for SU Bookstore online purchases
Transfer funds to a SU Bookstore voucher for use in the store (not for online purchases).
Any unused balance will be transferred back to your Student Account.
General Student Refund Information:
Refunds can not be requested until the first class day of the semester.
Refunds cannot be processed until all charges have been paid and all financial aid has been disbursed to the student account. “Confirmed Aid” is not considered to be disbursed. Although “estimated” amounts are credited to the student account for Texas Tomorrow and VA funding, refunds cannot be processed in these cases until the actual payments are received.
Credit balances can remain on the student account to pay future semester charges with no further action necessary. If you want to request a refund of all or part of your credit balance, you will need to follow the instructions below.
How do I request and receive a refund from my Student Account?
As of the first class day, students can complete the Google form found at this link -Student Account Refund Request. For security reasons, only students can complete this Google form while using their SU email account and the student will need to know the specific dollar amount to be requested.
In order to expedite refunds we strongly encourage payment via direct deposit. If you request a paper check please be aware the check can only be mailed to off-campus addresses for parents or guardians. We cannot mail checks to SU post office boxes or company addresses. Upon proper completion of the form, the student will receive an email confirmation of the refund request.
How do I set up or change Direct Deposit information for student account refunds?
Log into your Self-Service portal and select “Banking Information” to enter your information. For complete direct deposit instructions go here .
I am already signed up for payroll direct deposit. Why do I have to do sign up for direct deposit again?
Unfortunately, payroll direct deposit information cannot be used for student account refunds. You will need to enter your banking information in Self-Service to receive refunds.