Student Account Refunds
General Student Refund Information:
After the semester starts, refunds are available via direct deposit and paper checks. Refunds will not be processed until all charges have been paid. Although “estimated” amounts are credited to the student account for payment plans, Texas Tomorrow, and VA funding, refunds will not be processed in these cases until the actual payments are received.
Credit balances on student accounts can remain on the student account to be used to pay future semester charges with no further action necessary. If you want to request a refund of all or part of your credit balance, you will need to follow the instructions below.
How do I request a refund from my Student Account?
If a student wants to request a refund of all or part of your credit balance, the student can either complete the process online or in person at the Business Office as noted below. Refunds can not be requested in person or online until the first class day of the semester.
Online Refund Requests:
Starting on the first class day, students can complete the google refund request form found at this link -Student Account Refund Request. For security reasons, only students can complete this google form while using their SU email account, and the student will need to know the specific dollar amount that is being requested. Upon proper completion of the form, the student will receive an email confirmation of the refund request.
In Person Refund Requests:
Starting on the first class day, students can come in person and present their SU student ID to the Accounts Receivable Specialists in the Business Office (first floor of the Cullen Building). A statement will be printed showing the current student account balance. Using this information, the student will complete the pink “Student Refund Request” form to submit for processing.
If I request a refund, how will I receive my payment?
There is a place on the paper form and the google form to indicate your payment preference; however, in order to expedite refunds we strongly encourage payment via direct deposit. If you request a paper check please be aware that the check will be sent to the student’s permanent home address on file in the Registrar’s Office and the actual delivery date will be slower than the electronic payment date due to the postal mail service.
How do I set up Direct Deposit for my student account refunds?
To expedite refunds from your student account, students are encouraged to go to Self-Service located in their WebAdvisor account and select “Banking Information” to sign up for electronic deposit. For complete direct deposit instructions go here .
I am a student worker and I am already signed up for direct deposit. Why do I have to do sign up for direct deposit again?
Unfortunately, any direct deposit information that a student has submitted for student payroll is stored separate and is not used for student accounts refunds. Please log into your secure SU WebAdvisor account and use Self-Service to enter your banking information.
What if I need to change my direct deposit banking information?
Changes to your banking information can also be made by logging into your secure SU WebAdvisor account and using Self-Service to update and change your banking information.