Business Office

Student Accounts

We know that often the Student Account Statement can sometimes be overwhelming, so we are providing important information to help you understand your charges, aid offered, amount due and payment options. Please know that we are here to support you along the way!  

 

 

Contact

Student Accounts

Phone

512.863.1928

Student Accounts

IMPORTANT COVID-19 INFORMATION

Update on Student Account Credits for Room and Board:

Student account credits for room and board have been finalized and revised ebills have been released. Please go to your CashNet payment portal to access your ebill. Thank you for your patience! Below are a few FAQs to guide your through this process.

Will there be late fees on the payments that are due April 1?
No. There will be no late fee assessed for payments not made on April 1. We understand that you may be waiting on anticipated credits for room and board.

How do I cancel my automatic payment set up for April 1?
If you want to cancel your automatic payment on your payment plan, please follow the instructions noted at this link - Instructions to cancel your automatic payments on your payment plan.

How will I know when the revised ebills are released?
When the Spring 2020 adjusted ebills are released, you will receive an email to your SU email account notifying you that you have a new ebill to be viewed. Text notifications will also be sent to those that have enabled them.

What are my options for the credit balance on my account?
Credit balances on student accounts can remain on the student account to be used to pay future semester charges with no further action necessary. If you want to request a refund of all or part of your credit balance, you will need to complete the google refund request form found at this link -Student Account Refund Request. Only students can complete this form. Students please be sure to complete this google form using your SU email so that we will receive your validated request and remember to include the specific dollar amount that you are requesting. Upon proper completion of the form, you will receive an email confirmation of your request. 

If I request a refund, how will I receive my payment?
There is a place on the google form to indicate your payment preference. However, in order to expedite any refunds requested we are strongly encouraging payment via direct deposit. Please make sure you are set up for direct deposit by following the instructions at this link - Direct deposit set-up instructions for student account refunds . Since COVID-19 has resulted in limited resources available on campus at this time, although you may request a paper check be mail please be aware that refund requests to mail a paper check may be delayed longer than usual.

 

Instructions for Accessing On-Line Student Account Detail & the CashNet Payment Portal   

The link above includes detailed instructions that address the following items:

  • View current student account statement updated on a daily basis.
  • View account balance by total and term
  • Access current and prior E-bills
  • Make ACH or credit card payments & view prior online payments
  • Sending other individuals access to view e-bills and make payments.
  • Enroll in the SU Payment Plan
  • Setup text and email alerts 

Billing Schedule & Due Dates

SEMESTER E-Bill Availability DATES PAYMENT DUE DATE
Summer 2020

May 1, 2020

 May 12, 2020
Fall    2020

Returning Students E-bills - May 8, 2020

New Students - E-Bill received after registration

 

Reminder E-bills to All Students -
July 1, 2020

  July 17, 2020
Spring   2021

Nov. 16, 2020

Dec. 11, 2020

2020-2021 Key Financial Dates and Deadlines

Select the link above for a detailed list of important dates for all financial deadlines including payments and waivers, as well as when late fees are assessed and the resulting outcomes if payment is not made timely.

Important 1098-T Information:

1098-T Frequently Asked Questions, please go here .

2018 reporting changes to the 1098-T forms, please go here.

Steps for students to access their electronic 1098-Ts, please go here .