Student Complaint Form
Dean of Students Office - Southwestern University
In compliance with the United States Department of Education’s
(DOE) Program Integrity Regulations, Southwestern University
students should be aware of the following information regarding
Southwestern University offers students the right to have
complaints and disputes resolved through the procedures
described under the “Academic Rights for Students,” (Student
Handbook, p. 88), through administrative hearings, the
University Committee on Discipline, the Honor Code Council
Hearing Board and the Sexual Misconduct Hearing Board. Students
may also report anonymously through the Confidential Hotline
at 1-866-943-5787 (Student Handbook, p. 122)
Issues and complaints that cannot be addressed through
the above procedures, or between the involved parties,
should be addressed to the Dean of Students through the
Student Complaint Form. Students may file a formal
complaint describing the treatment, action or decision
at issue and the remedy sought. To file a formal
complaint, students should complete the form below and
submit is electronically. Students will receive an
acknowledgement of their complaint within one business
day from the Dean of Students.
While most student complaints can and should be resolved
internally, and are required to be addressed internally
first, if the complaint is not satisfactorily resolved
on campus, students may then file a complaint with the
appropriate regulatory agency in Texas and/or with Southwestern’s
The regulatory agency in Texas to file a complaint is
with the Consumer Protection Division at the Office of
the Attorney General of Texas (https://oag.state.tx.us/consumer/complain.shtml). The
accrediting agency for Southwestern is the Southern Association
of Colleges and Schools, Commission on Colleges (http://sacscoc.org/pdf/081705/complaintpolicy.pdf).
Student Complaint Form Procedures:
The Dean of Students will investigate student complaints.
Name and other basic information:
(include preferred and last)
(use SU e-mail)
Please respond to the questions, which
apply to your situation,
in the space provided below.
This form will not save your work. If you exit and return,
you may need to start over.
#1 - Please provide details regarding your complaint:
#2 - What
evidence supports the complaint? How may this be verified?
#3 - Please describe what harm has resulted from
#4 - Have steps been taken previously to remedy
this situation? Who has been consulted and when?
#5 - Please state the remedy or solution you
seek for this complaint.
By submitting this form, I acknowledge this information
true and accurate to the best of my knowledge.
Please address questions or comments about this form to:
Jaime Woody, Dean of Students
Southwestern University, McCombs Campus Center Room 310
(512) 863-1624 Fax (512) 863-1777