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Interlibrary
Services FAQ
 What
Are Interlibrary Services?
What
is Illiad?
How
Do I Submit an ILL Request?
How
Long Will It Take?
How
Much Does It Cost To Borrow ILL Materials?
How
Will I Be Notified?
How
Long May I Keep the Item Borrowed?
What
If I Lose or Damage Borrowed Materials?
What
About Copyright?
How
May I Contact the ILL Office?
What
Are Interlibrary Services?
Books, articles, and other materials not
owned by the A. Frank Smith, Jr. Library
Center can often be obtained elsewhere
for current students, faculty and staff
of Southwestern University. We will attempt
to borrow any materials needed but are
unable to guarantee success for all requests.
Borrowed items are subject to any restrictions
imposed by the lender. These include the
loan period length, "in library use
only" restrictions, and whether or
not renewals will be granted. Photocopies
may be retained by the patron unless otherwise
advised. All photocopy requests are subject
to copyright restrictions.
What is
ILLiad?
ILLiad is the service used by the library to process
your ILL requests. With ILLiad, additional features
are available to our patrons. For example, name,
address and other personal information will be retained
for future requests after entering them for the first
request. Patrons will also be able to check on the
status of their requests and make renewal requests
online from any location.
How Do I
Submit an ILL Request?
You may request an article or book loan by logging
on to ILLiad.
PLEASE CHECK THE LIBRARY
CATALOG AND THE ONLINE
JOURNALS LINK TO VERIFY LIBRARY HOLDINGS BEFORE
SUBMITTING AN ILL REQUEST. All ILL requests will be
processed as soon as possible. Patrons are encouraged
to submit ILL requests as early as possible to ensure
the timely arrival of their materials.
How Long
Will It Take?
The time it takes to receive requested materials varies
from loan to loan. With our in-state courier service,
books will sometimes arrive within two or three workdays.
Alternatively, if a book is difficult to borrow, it
may take 3-4 weeks. Some photocopies are received on
the day after requested while others take weeks to
arrive. All ILL items are requested from the nearest
and fastest source available with some consideration
given to cost. There is no guarantee that any item
can be obtained. In dire situations, it is advisable
to contact the Interlibrary Services Office by phone
(x1638), by e-mailing andersol@southwestern.edu or
in person. The ILL Office is located in the Reference
department of the library.
How Much
Does It Cost To Borrow ILL Materials?
Interlibrary services are provided free of charge to
current students of Southwestern University. Faculty
and staff may use ILL without charge for any materials
requested in connection with their duties at Southwestern
University. Materials to be used for personal research
interests will usually be provided without cost unless
the library must pay additional fees in order to obtain
the items. In these cases, the additional fees will
be passed on to the requester for full reimbursement.
How Will
I Be Notified?
Patrons will be notified by e-mail when materials arrive.
Unless the lending library places an "in library
use only" restriction upon the item, patrons may
pick up their loans at the Circulation Desk. Items
designated "in library use only" may be picked
up at the Reference counter. Photocopies will usually
be mailed to the patron's campus address. When possible,
photocopies will be delivered electronically and will
be accessible from the patron's ILLiad account. The
paper book band attached to each returnable item will
specify the date when the item must be returned. Patrons
may log on to their ILLiad accounts to check on the
status of their requests.
How Long
May I Keep the Item Borrowed?
The loan period is determined by the lending institution
but is usually for two or three weeks. Patrons must
abide by the return date shown on the book band attached
to each interlibrary loan item. All materials may be
returned to the Circulation Desk unless otherwise advised.
If additional time is needed, the borrower must make
a request for a renewal at least three days before
the due date. This may be done by logging on the borrower's
ILLiad account. Renewals are granted at the discretion
of the lending institution. If a renewal request is
denied, the borrowed items must be returned immediately
upon notification by e-mail or otherwise. ALL ITEMS
ARE SUBJECT TO "RECALL" BY THE LENDING LIBRARY
AND MUST BE RETURNED IMMEDIATELY ONCE NOTIFIED. If
borrowed items have not been picked up by the due date,
they will be returned to the lending library without
further notice. Any overdue fines will be passed to
the borrower.
What if
I Lose or Damage Borrowed Materials?
Patrons assume full responsibility for any ILL materials
borrowed on their behalf. In the event of lost or damaged
items, the patron must pay for replacement cost, processing
fees, and/or fines billed by the lending institution.
Failure to pay damage or replacement costs, processing
fees and/or fines may result in suspension of ILL services.
All amounts unpaid at the end of a semester will be
referred to the Business Office.
What
About Copyright?
The copyright law of the United States (Title 17, United
States Code) governs the making of photocopies or other
reproductions of copyrighted material. Under certain
conditions specified in the law, libraries and archives
are authorized to furnish a photocopy or other reproduction.
One of these specified conditions is that the photocopy
or other reproduction is not to be "used for any
purpose other than private study, scholarship, or research." If
a user makes a request for, or later uses, a photocopy
or reproduction for purposes in excess of "fair
use," that user may be liable for copyright infringement.
This institution reserves the right to refuse to accept
a copying order if, in its judgment, fulfillment of
the order would involve violation of copyright.
How May
I Contact the ILL Office?
Please contact Lisa Anderson at (512) 863-1638 or at
andersol@southwestern.edu if you have any further questions.
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