Helpdesk services are provided to students who require assistance with academic related activities in addition to those who require assistance with network connectivity.
Answers to many common questions can be found in our searchable knowledge base its.southwestern.edu/kbs
Contacting the Helpdesk
If you can't find the answer to your question in our knowledge base, feel free to contact us direct.
Monday - Friday 8:00 - Noon and 1:00 - 5:00
Call: (512) 819-7333 or x7333
E-mail Anytime: firstname.lastname@example.org
Location: Smith Library, Northwest entrance
What's the best way to get help? Call or Email
Problems with personal computers are not handled through the HelpDesk. With that said, our HelpDesk technicians are always happy to perform a quick evaluation of the problem and provide useful information for students to share with a vendor's warranty department.
Students may visit the Helpdesk in person during office hours however priority is given to Helpdesk calls, email and scheduled appointments.