ITS Knowledge Base

Before installing Sophos, please uninstall any anti-virus or virus-update software packages from your computer. Go to Control Panel->Add and Remove Programs (Windows XP) or Uninstall a Program (Vista) for removal.

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To connect to the SECURE Pirate Wireless Network you will need to adjust some settings on your laptop.The settings will only need to be done once, and then you will be able to connect to the wireless network anywhere it exists on campus. NOTE: The residential hall (Apogee) wireless network is not considered part of the Pirate network.

• The instructions for Windows XP wireless users are at this link.
• The instructions for Windows Vista wireless users are at this link.
• The instructions for Macintosh 10.4 wireless users are at this link.
• The instructions for Macintosh 10.5 (Leopard)wireless users are at this link.
• A map of the wireless coverage can be found here.

Two Firefox extensions can be substituted for Endnote that I found in an article and copied info below.

Scrapbook link to Scrapbook (or Alternate link if the other link is too long)

Zotero “What works even better is Zotero, a free Firefox extension that makes it easy to collect, manage, and cite your research sources. You can compare it to EndNote, a frequently used program to create research bibliographies, but Zotero is free and works within your browser. Not only can you create notes from webpages, save their location and export them in a formatted bibliography style it also works nicely with Google Books and Google Scholar!” Link to Zotero

BibMe: Another Web-based Bibliography tool

BibMe is a new web-based bibliography tool created as a software development project at Carnegie-Mellon. Unlike CiteULike and Zotero, two other powerful web-based bibliography tools that seem aimed at scholarly researchers, this tool seems geared primarily toward students. It strips down the bibliography process to simply typing in search terms. All one needs to do is type in a search term under the appropriate category, and a list of possible sources appears. Clicking on an option automatically generates a bibliography entry. Entries may also be manually entered if the source is not contained in the database. The tool lacks the social aspects of CiteULike, where one can peruse other users’ libraries or browse through tags, but it does have a suggested reading feature where similar sources appear under the bibliography entries. Sadly, the bibliography can only be exported to Rich Text Format, and I didn’t see an import option so that existing citations could be uploaded. It does seem like an interesting tool and probably useful for students.

PC USERS ONLY

The new McAFee Virus DAT file is labeled 5004. Please download and install.

Simply go to: http://www.southwestern.edu/password …that’s it you’re done.
NOTE: Users with HAND-HELD DEVICES or WIRELESS LAPTOPS accessing the University Pirate Network will be prompted to enter their username and NEW password to re-authenticate once their password has been changed.

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The rest of this is Article is for Laptop Users ONLY

Faculty/Staff - If you own a laptop as your primary computer, you will need to reset your computer password to match the new one. After you reset your password, continue to PART 2 and 3

PART 2 – Changing Your Windows XP User Account

1. Click Start, Control Panel (classic mode click Start, point to Settings, click Control Panel,) and then double-click User Accounts.
2. Click your SUeID name or “USER”
3. Click Change my password.
4. Type your previous Windows login password in Type your current password.
5. Type your new University Password in Type a new password and Type the new password again to confirm.
6. Click Change Password.

PART 3 – Reconnection your Network Connection

1. Restart your computer.
2. At the Windows Login screen, use your new password.
3. When your computer starts up, you may receive the error Could not reconnect to all network drives. Ignore the error and proceed to step 4.
   

4. Click on Start and select My Computer (or, you may find My Computer on your Desktop.) If you can’t find the My Computer icon, you can open Windows Explorer by pressing the Windows Key on the keyboard + E
   

5. Choose Map Network Drive from the Tools menu in the My Computer window.
6. Choose H: \\helios.southwestern… from the Drive: drop down menu in the Map Network Drive window.
   

7. Enter the following in the Folder: area of the Map Network Drive window:

\\helios.southwestern.edu\~username

[username is the name of your account; make sure to enter the tilde ~]

8. Make sure the Reconnect at logon box is checked.
9. Click the Finish button in the Map Network Drive window.
10. After a few seconds, the Connect to helios.southwestern.edu window will appear.
    

11. Enter or verify the following in the User name: area of the Connect to helios.southwestern.edu window:

southwestern\username

[username is name of your account; no tilde]

12. Enter your new password in the Password: area. You will not see your password as you enter the characters.
13. Verify that Remember my password is checked in the Connect to helios.southwestern.edu window.
14. Click on the OK button in the Connect to helios.southwestern.edu window.
15. A new Windows Explorer window will open and display the contents of your H: drive, or Home, on Helios.
16. You may have other drive letters or network drives mapped (pointing) to other locations on Helios. For example, X: for your area’s shared or exchange drive. You will be able to access these as before and do not need to enter your new password to access them.

All students, staff, and faculty members at ICUT (Independent Colleges and Universities of Texas) member institutions can acquire Microsoft’s most popular products at greatly discounted rates!
To view all products available on this agreement and to place an order, please visit:
www.shopscholar.com

1. Open a browser to https://webmail.southwestern.edu

2. Login with your User ID and Password

3. From the left navigation bar, click the “+” next to MY Account and then select Password.

4. Enter your old password followed by a new password that meets the security requirements for a University password at Southwestern.

IMPORTANT for FACULTY AND STAFF: When changing your password in Webmail, both e-mail and Helios passwords are changed. These password changes also affect logging into office desktop or laptop computer. Please follow these instructions to change your Windows or Macintosh password to the new password that you created.

Update: Microsoft has re-released the offending patch with a fix that should resolve these problems.

Last week, Microsoft released a patch (MS06-015) that installed a binary component to verify shell extensions before they are executed, in an effort to improve Windows security, particularly for unsigned ActiveX controls. In certain situations, this process can stop responding, causing various strange problems, which can include (but is not limited to) the following:

• Unable to open documents in Microsoft Office.
• Unable to save documents from Microsoft Office.
• Special folders (such as My Documents or My Pictures) cannot be accessed.
• Microsoft Office freezes when you try to save or open files from My Documents.
• The Address Bar in Internet Explorer (where Internet addresses are typed) stops responding.
• When you try to expand a folder in Windows Explorer, nothing happens.
• Address Book entries or E-Mail messages are deleted in Microsoft Outlook Express.

For more information, please click on the following link: Microsoft Knowledge Base issue 918165. Continue reading for solutions to this problem. (more…)

Note: The menu layout of each version of Microsoft Outlook is slightly different. These instructions are written specifically for Microsoft Outlook XP - if you have a different version, these should still work well enough, but the exact wording may be slightly different.

1. With Microsoft Outlook opened, click on Tools and select E-Mail Accounts.
2. Select the Add new directory or address book entry. Click Next.
3. Select Internet Directory (LDAP). Click Next.
4. In the Server Information box, enter ldap.southwestern.edu.
5. Click on the More Settings… box.
6. On the Connection tab, under Connection Details, be sure that the Port value is set to 389. Double-check that the Use Secure Sockets Layer box is unchecked.
7. Click on the Search tab. In the Search Base box, enter o=Southwestern University. This is case-sensitive and must be entered exactly.
8. Click Apply and then OK.
9. Click Next.
10. Click Finish.

Outlook is now configured to use SU’s e-mail directory service!

Problem:
Occasionally, Microsoft Windows fails to run the Mozilla Thunderbird process using its long filename. Since the names of the processes allowed to send data through TCP Port 25 are hardcoded into the McAfee preferences, this deviation from the normal setup is not allowed by default.

Summary:
Add the DOS 8.2 filename for thunderbird.exe into the McAfee preferences.

Procedure:

1. Right-click on the McAfee System Tray icon → Select VirusScan Console…
2. Double-click Access Protection.
3. Select Prevent mass mailing worms from sending mail. Be sure not to uncheck this box.
4. Click on the Edit button.
5. Add a comma at the end of the text box at the bottom of the window and then add THUNDE~1.exe. DO NOT PUT A SPACE BETWEEN THIS AND THE PREVIOUS ENTRY.
6. Click OK.
7. Click OK.
8. Close the VirusScan Console window.

After this has been completed, you should be able to send e-mail again from Thunderbird.

The 2005 Resnet CDROMs will be distributed to faculty and students in the next two weeks. These CDs contain the latest versions of McAfee antivirus software for Macintosh and Windows computers, spyware protection, recommended software, and guides to help you with your computing. If you do not get a CD, you can access all the content online at this link.

McAfee 8.0.0 Save to your desktop and double click to install. This is a two year subscription. This software has been tested on Windows XP. You must still use McAfee 4.5.1 for Windows 95/98/ME.

Spyware on your PC is a major threat to both privacy and productivity. We are seeing many PCs that have some form of spyware infestation, and the PCs that were infested had an average of 90 spyware programs in place. Fortunately there are good, free tools available that can remove the threat from your system and immunize against future infestations.

We recommend if running Windows 98/ME/XP that ALL Security Patches are loaded including Service Patch 2 for Windows XP etc…
Windows update site

Make sure you have the latest Virus Software loaded with latest definitions loaded:

Southwestern Information Technology Knowledge Base Virus Software Page

We also recommend downloading and running anti spyware programs listed below:

Spybot - Search & Destroy 1.3

Click here to dowload spybotsd13.exe from download.com

SpywareBlaster 3.2

Click here to dowload spywreblastersetup32.exe from download.com

Ad-Aware SE Personal Edition 1.05

Click here to dowload aawsepersonal.exe from download.com

Scan your system with Housecall at:

Click here to go to Housecall site, follow on-line instructions

Scan your system free with PestPatrol just to check if any spyware is left. To remove you do have to purchase PestPatrol software.

Click here to go to PestPatrol’s site, follow on-line instructions.
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Outgoing Mail Server
Choosing the correct outgoing mail server is very important if you want to be able to SEND mail from your computer. The server to use depends on where you are physically located and who is providing your Internet Service (your ISP).

On Southwestern University Campus, the Outgoing Mail Server should be: smtp.southwestern.edu, the Incoming Mail Server should be: pop.southwestern.edu

If you are living off-campus and using another ISP, then you should use the Outgoing Mail Server that your ISP recommends. From the local ISP’s that we’ve researched, here is the list of outgoing servers that they recommend on their websites:

Internet Service Provider
Outgoing Mail Server List:

Cox Communication
smtp.cox-internet.com

Earthlink
smtpauth.earthlink.net

Everyones Internet
smtp.ev1.net

NetZero
smtp.netzero.com

Prodigy
smtp.prodigy.yahoo.com

RoadRunner
smtp-server.austin.rr.com

SBCGlobal
smtp.sbcglobal.yahoo.com

SWBell
smtp.swbell.yahoo.com

Gradebook software now available for download for Mac and PC:

http://www.gradekeeper.com/download.htm

• SU License Name is: Southwestern University
• SU License Code is: 502729

IMPORTANT:

Gradebook for the Macintosh Operating System does not add a file extension to saved files’ names. If you use Gradebok on a Mac, you should add a .grk extension to a saved file. That way you will be able to open your file on a Windows PC. If you are having problems opening Gradebook files from one Mac to another, try dropping your Gradebook file on the Gradekeeper PC->Mac utility.

This utility adds back the file resource data that identifies Gradekeeper files. Why would you have to do this? When a file is transferred across file servers or networks, the resource data that identifies a file can be lost. This is usually prevented by addingg an extension to a filename. In Gradekeeper’s case, this does not seem to work, so this utility is there.