ITS Knowledge Base

If you have replied to an e-mail that you suspect is a scam, and you sent your SU username and password in the reply, change your password immediately. You can do this yourself at http://www.southwestern.edu/password/. Alternatively, you can call the SU Help Desk (x7333, hours 8AM-5PM M-F) or come by ITS with your SU ID.

Be cautious when you receive an e-mail asking you to reply with any type of personal information, including (but not limited to) a username or password. While the appearance of the e-mail may at first glance look legitimate, take the time to inspect it closer. You may find numerous misspelled words, awkward language, references to services that do not exist, or other little things that seem out of the ordinary.

You should always question the provenance and authenticity of such e-mails. Please note, however, that simply receiving a scam e-mail is not typically enough to compromise personal information. If you are unsure if an e-mail is legitimate, call the SU Help Desk or come by ITS with any questions. (more…)

Issue: When trying to register for an event (or promotion, or mailing list, etc.) through the website, you are eventually prompted to enter a 3-character, randomly-generated code. If, for some reason, this code doesn’t work the first time, it still will not work after you go back to try again.

Solution: After you go back to the page on which you enter the code, you must first refresh the page to generate a new code. Once a code has been used, successfully or otherwise, it is immediately invalidated. Going back to the submission page, however, does not generate a new code, so you will only see the already-invalid code. Refreshing the page (by pressing F5 in most PC browsers or Command-R in most Macintosh browsers) will cause a new code to be generated, allowing you to continue normally.