Information Technology Services

Information Technology Services

SUeID Password Change

Faculty/Staff and Students are required to change their password every 180 days. You can change your password in WebMail or by visiting www.southwestern.edu/password

Where?

You can change your password online www.southwestern.edu/password

How?

To begin you will need your OLD PASSWORD. Even if your old password has expired you can still change online.

Forgot Password?

If you have forgotten your password, there is a new mechanism that will allow you to reset your password from any Internet ready computer on or off campus.

To use the self-service "forgot password?" page, five challenge questions must be selected and answered IN ADVANCE. The answers are not case-sensitive (capitalization does not matter), but any punctuation used does need to be remembered. It is very important that you provide answers that only you know and that are not easily guessed by somebody else.

If you forget your password, you will be asked for your University ID # (Pirate Card #) and then the self-service system will present you with 3 randomly selected challenge questions from the pool of 5 that you set up previously. After you have answered the three questions correctly, you will be able to reset your password.

Setup your challenge questions NOW!

Trouble Changing Password?

  • If you are having problems changing your password,
  • Or, you changed your password and the new password does not work...
  • Visit the Help Desk (location) and bring your Pirate Card or another valid picture ID. You can also call the Help Desk, 512-819-7333, however we will have to verify identity and that will prolong the process.

    • Password Requirements

    • Your new password must be completely different from your current password (i.e., 'Password1' cannot be changed to 'passWord1').
    • At least two lower case letters
    • At least one upper case letter
    • At least one number
    • Password length: 6 - 8 alphanumeric characters

    Please do not share your password with anyone! Remember, anyone who has your password can impersonate you, read your email, delete your data files,view class grades and rosters. PROTECT YOUR PASSWORD AND YOUR SU IDENTITY!