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I need my SUeID password reset because I have forgotten it or it has expired. What do I do?

If you have forgotten your password, there is a new mechanism that will allow you to reset your password from any Internet ready computer on or off campus. To use the self-service "forgot password?" page, five challenge questions must be selected and answered IN ADVANCE. The answers are not case-sensitive (capitalization does not matter), but any punctuation used does need to be remembered. It is very important that you provide answers that only you know and that are not easily guessed by somebody else.

If you forget your password, you will be asked for your University ID # (Pirate Card #) and then the self-service system will present you
with 3 randomly selected challenge questions from the pool of 5 that you set up previously. After you have answered the three questions correctly, you will be able to reset your password.

To get started setting up your challenge-response questions, http://www.southwestern.edu/password with your current SUeID and password. The questions only need to be answered once, but you can re-answer them anytime you like.  There is no way to see the current saved answers.

YOU DO NOT HAVE CHALLENGE QUESTIONS PRESET?
Please note that for security reasons, changing passwords cannot be done over the phone.

Password Reset because you have forgotten it:
Bring your Southwestern ID and come to the ITS Help Desk in the Smith Library - down the sidewalk to the right of the main entrance to the library. The Help Desk is open M-F 8-noon, 1-5 during the weekdays the university is open.

Password has expired:
If you have NOT forgotten your SUeID password, but have let it expire, you can you use the online password reset feature.  http://www.southwestern.edu/password. Enter your expired password for the old password and then enter a new one following these requirements.

Password Requirements:
  • Your new password must be completely different from your current password (i.e., 'Password1' cannot be changed to 'passWord1').
  • At least two lower case letters
  • At least one upper case letter
  • At least one number
  • Password length: 6 - 8 alphanumeric characters



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