Getting Help 

 

IT provides faculty, students, and staff with assistance in their academic and administrative computing activities.

Service Options

Self Help
Answers to many common questions can be found in the Information Techonology InfoGuide.

InfoDesk
If you are unable to find the answer to your question in the InfoGuide, please contact the InfoDesk:

 

Walk-Ins
Faculty, students and staff may visit the InfoDesk in the SLC in person during office hours. However, priority is given to InfoDesk phone calls, e-mail and scheduled appointments. The InfoDesk is staffed Monday - Friday 8:00am - noon and 1:00pm - 5:00pm. If no one is at the InfoDesk, use the phone on the desk and call 7333 (or 512-863-7333).  

Hardware/Software Problems
Problems with personally-owned computers are not handled through the InfoDesk. If an InfoDesk technician is available, they may be able to perform a quick evaluation of the problem in order to provide useful information to share with a vendor’s warranty department.