Engaging Minds, Transforming Lives

Human Resources

Health Insurance - Blue Cross Blue Shield

Buy Up Plan

Base Plan

High Deductible Health Plan (HDHP) / Health Savings Account (HSA)

Additional HSA Information - Discovery Benefits


Blue Cross Blue Shield Prime Therapeutics Prescription Drug Information

For Prescription Drug Benefits Information, use the phone number on the back of your BCBS Member ID card (800.521.2227)

Glossary of Health Coverage and Medical Terms

Download Adobe PDF File

Preventive Services Fact Sheet

Download Adobe PDF File

BCBS Claim Form

Download Adobe PDF File


Customer Service: 800-521-2227
Group #: 55863
Policy Holder: Employee
Identification #: Unique to each employee

Call Customer Service for:

  • Additional ID Cards
  • Claim Issues

Tips to remember when talking to customer service

  • Document the date,
  • Time of call, and
  • Name of customer service representative

Call Human Resources for all address changes

Behavioral Health Services
Participating behavioral health and chemical dependency professionals and physicians are also listed in this directory. However, before seeing a behavioral health professional or physician, you must preauthorize your care by calling 1-800-528-7264. Blue Cross and Blue Shield preauthorizes services and helps you select a participating behavioral health professional or physician.

For more information about Blue Cross Blue Shield visit their website

To Locate a Provider, click on Find a Doctor in Your Network with Provider Finder on the BCBS main page. Towards the bottom of the page choose, Regional Directories - View Regional Directories. # 1. Blue Choice (PPO) for health plan, then # 2 Austin for the region and press Go. On the next page under Central, click Austin. Hint: the easiest way to find a Doctor’s name is to look him/her up in the index.

Blue Access on the web.  You will need the Group No. and your ID number to receive a login and password.


  • Have questions regarding your coverage or need help communicating with the insurance carrier?

    Please contact our Benefit Advocates: Compass Health or Gallagher Benefits Services.

    Compass Health
    Personal Health Pro
    Haziel Williams        
    800.513.1667  x 496

    General Contact Information

    Gallagher Benefits Services
    512.499.8005 / 800.492.8005
    Fax: 512.233.0102

    Hours of Operation:
    Monday - Friday
    8:00 a.m. - 5:00 p.m.