Southwestern

Engaging Minds, Transforming Lives

Human Resources

Health Insurance

Blue Cross Blue Shield

Basic Plan - Summary of Benefits and Coverage (includes Prescription Drug Summary)

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Glossary of Health Coverage and Medical Terms

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BCBS Benefit Booklet

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Preventive Services Fact Sheet

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Blue Cross Blue Shield

Customer Service: 800-521-2227
Group #: 55863
Policy Holder: Employee
Identification #: Unique to each employee
Website: http://www.bcbstx.com/

Call Customer Service for:

  • Additional ID Cards
  • Claim Issues

Tips to remember when talking to customer service

  • Document the date,
  • Time of call, and
  • Name of customer service representative

Call Human Resources for all address changes

Mental Health Services
You must call Customer Service at 800-528-7264 for all Provider Information, Benefits Information, and Pre-certification.

For more information about Blue Cross Blue Shield visit their website

To Locate a Provider, click on Find a Doctor on the BCBS main page. Click on map of Texas and choose “Blue Choice” for the plan type, then Central for the region.

Blue Access on the web.  You will need the Group No. and your ID number to receive a login and password.

 

Have questions regarding your coverage or need help communicating with the insurance carrier?

Contact our Benefit Advocates (Gallagher Benefits Services):
Phone: 512-499-8005 / 800-492-8005
Email:  Austin.GBS.CustomerService@ajg.com
FAX:    512-233-0102

Hours of Operation:
Monday - Friday
8:00 a.m. - 5:00 p.m. CST