Southwestern

Engaging Minds, Transforming Lives

Human Resources

Health Insurance - Blue Cross Blue Shield

Buy Up Plan

Base Plan

High Deductible Health Plan (HDHP) / Health Savings Account (HSA)

Additional HSA Information

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Blue Cross Blue Shield Prime Therapeutics Prescription Drug Information

For Prescription Drug Benefits Information, use the phone number on the back of your BCBS Member ID card (800.521.2227)

Glossary of Health Coverage and Medical Terms

Download Adobe PDF File

Preventive Services Fact Sheet

Download Adobe PDF File

BCBS Claim Form

Download Adobe PDF File


Blue Cross Blue Shield GENERAL INFORMATION

Customer Service: 800-521-2227
Group #: 55863
Policy Holder: Employee
Identification #: Unique to each employee
Website: http://www.bcbstx.com/

Call Customer Service for:

  • Additional ID Cards
  • Claim Issues

Tips to remember when talking to customer service

  • Document the date,
  • Time of call, and
  • Name of customer service representative

Call Human Resources for all address changes

Mental Health Services
You must call Customer Service at 800-528-7264 for all Provider Information, Benefits Information, and Pre-certification.

For more information about Blue Cross Blue Shield visit their website

To Locate a Provider, click on Find a Doctor in Your Network with Provider Finder on the BCBS main page. Towards the bottom of the page choose, Regional Directories - View Regional Directories. # 1. Blue Choice (PPO) for health plan, then # 2 Austin for the region and press Go. On the next page under Central, click Austin. Hint: the easiest way to find a Doctor’s name is to look him/her up in the index.

Blue Access on the web.  You will need the Group No. and your ID number to receive a login and password.

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  • Have questions regarding your coverage or need help communicating with the insurance carrier?

    Please contact our Benefit Advocates: Compass Health or Gallagher Benefits Services.

    Compass Health
    
    Personal Health Pro
    Haziel Williams
    haziel.williams@compassphs.com        
    800.513.1667  x 496

    General Contact Information
    answers@compassphs.com
    800.513.1667

    Gallagher Benefits Services
    
    512.499.8005 / 800.492.8005
    Austin.GBS.CustomerService@ajg.com
    Fax: 512.233.0102

    
    Hours of Operation:
    Monday - Friday
    8:00 a.m. - 5:00 p.m.