Engaging Minds, Transforming Lives

Human Resources

Employee Benefits

Benefits Overview

Faculty Benefit Summary (pdf) Download
Staff Benefit Summary (pdf) Download

Health Insurance


Benefits Summary PPO Basic (pdf) Download

BCBS Benefit Booklet (pdf) Download
Initial Notice About Special Enrollment Rights and Pre-existing Condition Exclusion Rules in Your Group Health Plan Download
Memo to Faculty and Staff Announcing Health Plan Grandfather Status Change Download
2011 Preventive Services Fact Sheet Download
Grandfather Status Change Attachment 1 Download

Blue Cross Blue Shield

Customer Service: 800-521-2227
Group #: 55863
Policy Holder: Employee
Identification #: Unique to each employee

Call Customer Service for:

  • Additional ID Cards
  • Claim Issues

Tips to remember when talking to customer service

  • Document the date,
  • Time of call, and
  • Name of customer service representative

Call Human Resources for all address changes

Mental Health Services
You must call Customer Service at 800-528-7264 for all Provider Information, Benefits Information, and Pre-certification.

For more information about Blue Cross Blue Shield visit their website

To Locate a Provider, click on Find a Doctor on the BCBS main page. Click on map of Texas and choose “Blue Choice” for the plan type, then Central for the region.

Blue Access on the web.  You will need the Group No. and your ID number to receive a login and password.

Dental Plans

Guardian PPO (Dental Guard Preferred)
Customer Service: 800-541-7846
Group #: 388699

Guardian DHMO (Managed Pre-Paid)
Customer Service: 888-618-2016
Group #: 388699

Call 800-459-9401 to order additional ID cards.

For more information, visit the Guardian website

Flexible Spending/Cafeteria (Boon-Chapman)

Flexible Spending Account Worksheet (xls) Download
General Information (pdf) Download

UnitedHealthcare (Vision Plan)

Customer Service: 800-638-3120
Provider Locater: 800-839-3242
Exam once every 12 Months
Lenses once every 24 Months
Frames once every 24 Months
*Contacts once every 24 Months
(*in lieu of lenses & frames)

Vision Plan Flyer (pdf) Download


Prescription Drug Program (Caremark)

Customer Service: 800-221-1786
Mail-order: 3-month supply of maintenance drugs for two co-pays. 3-month refills for maintenance prescriptions also available at participating CVS Pharmacies.
Prescription Drug Formulary List: Formulary List

Detailed Plan Description(pdf) Download

Retirement Plan (TIAA-CREF)

Customer Service: 800-842-2733
Local Austin Office: 866-842-2952

Inter/ACT with TIAA-CREF on the Net:
University’s Contribution: Effective 7/1/2010: 7% (after meeting eligibility requirements)
Employee Contribution: SRA (Supplemental Retirement Annuity) Optional

Please review the Staff and/or Faculty Handbooks for the complete policy.

We now also have a Southwestern web page on the TIAA-CREF web site dedicated to our plans. The web address is

2009 Summary Annual Report, Southwestern University Regular Retirement Plan for All Employees  Download 
2009 Summary Annual Report, Southwestern University Tax-Deferred Annuity Plan  Download 


Phased Retirement Plan (PRO) Faculty

See: Forms, Handbooks, & Policies