Southwestern University

Blue Cross Blue Shield

Customer Service:        800-521-2227

Group #:                       55863

Policy Holder:               Employee’s

Identification #: social security number

 

Call Customer Service For:

·  Additional ID cards

·  To change your Primary Care Provider

·  All claim issues-

 

Tips to remember when talking to customer service.

1.         document the date,

2.         time of call and

3.         name of customer service representative

 

Call Human Resources For:

·  All address changes

 

Mental Health Services:

You must call Customer Service at

800-528-7264, for *all:

·  Provider Information

·  Benefits Information

·  Pre-certification

 

* Before obtaining In-Network Mental Health Services you must call Customer Service at 800-528-7264

 

Blue Cross Blue Shield Web-site:

            www.bcbstx.com/