Southwestern

Engaging Minds, Transforming Lives

Emergency Notification System FAQ

This document provides answers to frequently asked questions about your notification information, how notifications will be sent, and supported features. For general questions or technical assistance with the Emergency Notification System, contact the Southwestern University InfoDesk at 512-819-7333.

When will the Emergency Alert Notification System be used?
The system will only be used to reach you in the event of a campus or regional emergency as defined by University officials.

Will I receive Emergency Alerts if I don't provide phone numbers?
No. However, Southwestern University strongly recommends that you provide your phone numbers, especially your mobile number.

How often can I change my contact information in the Emergency Notification Database?
You may change your information as often as necessary by visiting Web Advisor's Contact InformationUpdate page.

Can I opt-out of Emergency Notifications?
You may opt-out of all Emergency Notifications, except for email notifications, by submitting all blank phone numbers in the data entry page. Southwestern University strongly recommends that you provide at least one phone number.

Can I be notified via text messaging?
Yes, you can designate one of your contact numbers as a text messaging phone.

Why did I receive a confirming text message?
A confirming text message is sent to ensure that the service is working correctly. The message also contains instructions about how to opt-out of the text messaging service although we do no recommend doing so.

Will I receive an email notification?
Yes. E-mails are sent to your Southwestern University email account. You may also receive mail at an alternate e-mail address if you wish.

Will campus phones be included in Emergency Alert Notifications?
Yes. Emergency Alert Notifications will be sent to your campus telephone number using a feature of our telephone system. Students, faculty and staff should NOT specify campus office phone numbers in their individual contact information.

Can I receive notifications by more than one method?
Yes, you will receive e-mail notifications in the event of an emergency. Additionally, you can select to be notified by voice, text messaging, and TTY/TDD services.

Does the system support TTY/TDD devices for the hearing impaired?
Yes. You must designate one of your contact numbers as TTY/TDD enabled.

What is TTY/TDD?
A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type text messages. A TTY is required at both ends of the circuit to communicate. TDD = Telecommunication Device for the Deaf.