Student Account Balance:
Where is my Financial Aid?
Payment was due August 10, but many of the financial aid processes overlap, making it difficult to ensure that all financial aid credits are posted prior to the start of the fall semester. If your account is awaiting action from the Financial Aid Office, see below for some issues you may be running into and the ways to address them.
If you received email requests to submit tax returns and other documentation from 2011;
If you are a returning student and have not yet received a Financial Aid Notification for 2012;
If there is NO financial aid listed on your billing statement;
Your file is probably in verification. Find out what to do next.
If your loan credits are displaying incorrectly but you’re sure you’ve completed the required processing, our office is still working with your account and you’ll receive an email when it’s been finalized. At that point you’ll be able to see your updated award letter and billing statement via WebAdvisor. This could include any of the following:
Loans you’ve declined are still listed;
Processed Stafford or PLUS loans are listed under “Aid Needing Attention”;
Your PLUS loan was denied, and you’ve made other arrangements but the new info is not listed; If you have already notified us that the PLUS denial has left you owing a balance, we will be in touch with you as soon as possible. If not, please contact us.
If you’re unsure whether you’ve processed your loans for the year, you can check the Direct Loan website. Log in and select “My Loan Documents” on the left. If you’re unsure, contact us for an update.
If you know you still need to process your loans, start here.
Texas Equalization Grant (TEG)
If your TEG grant needs attention, you most likely need to submit the Texas Residency form to the Financial Aid Office. You can mail, email or fax this to us at (512) 863-1507. If you’ve mailed/faxed/emailed us the form but still haven’t seen the update on WebAdvisor, deduct the TEG amount from your bill; the update is coming.
If you’re receiving an outside scholarship (from your high school or community, etc.) and it’s not listed, please let us know the donor and amount expected so that we can give you credit for it. For scholarships that are listed but “need attention”, it’s fine - we know the donor probably needs additional info you can’t give until August. Deduct the scholarship amount from your bill.