Help Desk
Help Desk services are provided to faculty and staff who require assistance with academic or administrative related activities.
Self Help
Answers to many common questions can be found in our searchable knowledge base its.southwestern.edu/kbs
Contacting the Help Desk
If you can't find the answer to your question in our knowledge base, feel free to contact us directly.
Office hours:
Monday - Friday 8:00a - Noon and 1:00 - 5:00p
Call: (512) 819-7333 or x7333
E-mail Anytime: helpdesk@southwestern.edu
Location: Smith Library, Northwest entrance
What's the best way to get help? Call or E-mail
Hardware/Software Problems
Problems with personal computers are not handled through the Help Desk. With that said, our Help Desk technicians are always happy to perform a quick evaluation of the problem and provide useful information for students to share with a vendor's warranty department.
Walk-Ins
Faculty/Staff may visit the Help Desk in person during office hours however priority is given to Help Desk calls, e-mail and scheduled appointments.
